Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

PowerBI Service - Login Screen pop up

I've started to get the following pop up screen when logging in to the PowerBI Service.  It says:  Enter your email, we'll check if you need to create a new account.

I enter my email address, and it works, and then goes into the service, but it is as if it's not remembering who I am, and keeps on popping up.  Any ideas how to make this login screen NOT popping up perhaps?

 

  • Anonymous's avatar
    Anonymous
    4 years ago

    I spoke with a Microsoft support engineer a few weeks back and he acknowledged the issue and said two different patches were deployed to address the issue. Since those patches, none of my users have experienced the problem. 

12 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    This is happening to my organization as well. I haven't found a resolution yet.

  • Same here. Started about 2 weeks ago and I have no idea how to stop it. 

    • Anonymous's avatar
      Anonymous
      Not applicable

      Yep. Started about 2 weeks or so ago for us as well. If anyone finds something, please post it here.

  • Gabriel_Walkman's avatar
    Gabriel_Walkman
    Continued Contributor

    Same here. Client informed us of the problem that has been persisting for some time now. Any solutions?

    • Anonymous's avatar
      Anonymous
      Not applicable

      I spoke with a Microsoft support engineer a few weeks back and he acknowledged the issue and said two different patches were deployed to address the issue. Since those patches, none of my users have experienced the problem. 

      • wmeyer2022's avatar
        wmeyer2022
        Frequent Visitor

        Do we need to do anything to get the most recent patches? That was a few months ago and my user just started having the issue this week. 

  • wmeyer2022's avatar
    wmeyer2022
    Frequent Visitor

    This started happening to some people at our company this week as well. Any new ideas on how to resolve this?

     

  • this same issue started happening in our organization last week.  It seems very intermitent.  

     

    Has anyone got an answer from Microsoft or found a resolution?