Forum Discussion
PowerBI Report Server (Jan 2025) - Something went wrong
Hello,
Throughout the day users can't access the dashboard on our on premises server running PowerBI REport Server
Version1.22.9153.7886 (January 2025). Users keep getting the following error ... it usually goes away after 5-10 min but it is very disrupting. Does any one have an idea on how I can have this fixed? Thank you very much
Hi rafaelslemos ,
We sincerely apologize for the inconvenience caused by the ongoing issue where users are unable to access the dashboards on the Report Server.According to the Microsoft Fabric Community, the original January 2025 version (1.22.9153.7886) introduced a bug that caused intermittent access issues, especially with user permissions and dashboard availability.
- Request you to Download and install the latestest updated build of Power BI Report Server – MAY 2025 from the official Microsoft Download Center.(Report Server - May 2025)
- Consider switching to the 64-bit version of Power BI RS Desktop if you're still using 32-bit.
Reference: https://learn.microsoft.com/en-us/power-bi/report-server/whats-new
Hope this helps!!If this post was helpful, please consider marking Accept as solution to assist other members in finding it more easily.
If you continue to face issues, feel free to reach out to us for further assistance!
7 Replies
- GilbertQ
Super User
Hi rafaelslemos
Could it potentially be that your report server is running out of resources and that is why this area usually goes away after 5 to 10 minutes? You could have a look at the power BI reports of the event logs to see if there's any indication there. Power BI Report Server Monitoring – Insight Quest
- BhavinVyas3003
The error is likely due to temporary resource exhaustion (CPU/RAM) on the server.
- Check Event Viewer and PBIRS logs at C:\Program Files\...\PBIRS\LogFiles
- Monitor server resources using Performance Monitor
- Use this guide to set up monitoring: Insight Quest PBIRS Monitoring
- Restart the PBIRS service if usage spikes often.
- Ensure the server has enough memory and CPU allocated.
v-aatheequeCommunity Support
Hi rafaelslemos
If the solutions provided by have resolved your issue, please consider marking the response as the Accepted Answer. This will assist others in the community who are looking for similar time-based insights.Should you have any additional questions or require further assistance, don’t hesitate to share more details with us we’re here to help!
We’re more than happy to assist you with any further refinements. Just let us know how you’d like to move forward!
Thank you for being an engaged member of the Microsoft Fabric Community!
- v-aatheeque
Hi rafaelslemos ,
I wanted to follow up on your previous inquiry regarding the dashboard access issues on your on-premises Power BI Report Server. I understand that users are experiencing disruptions with the error message, and I appreciate your patience as we work through this.As a reminder, I previously reached out regarding this issue, but I have not yet received a response. If you have had a chance to review the suggestions provided by GilbertQ BhavinVyas3003 , I would greatly appreciate your feedback.If the issue persists, please let me know, and we can explore further troubleshooting steps together. Your input is valuable, and I’m here to assist you in resolving this matter.
Thank you for your attention to this issue!
Best regards,
Atheeq.
