PowerBI Refresh error message

[angela123]

Hi there

Can anyone provide any support with the below error message? 

{"error":{"code":"DMTS_OAuthTokenRefreshFailedError","pbi.error":{"code":"DMTS_OAuthTokenRefreshFailedError","parameters":{"ConnectionDetails":"{\"kind\":\"SharePoint\",\"path\":\"https://lloydsbanking.sharepoint.com/sites/Consumer-CIORiskPartnering\"}","CredentialType":"OAuth2","DatasourceType":"SharePointList"},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"AADSTS53000: Device is not in required device state: compliant. Conditional Access policy requires a compliant device, and the device is not compliant. The user must enroll their device with an approved MDM provider like Intune.

[JulN]

I am having the same issue. @angela123 ,CAn you let me know how did you resolve that.

Thanks.

[angela123]

Hi 

The User who set up the auto refresh was on holiday and there logon became deactivated, which stopped the auto refresh for the reporting.  To fix this, I changed the Data Source Credentials to myself and reset the refresh.  

[GilbertQ · Accepted solution]

Hi @angela123 

The error is saying that the device you are using is not compliant with the Conditional access policy. I would chat to your network administrator to see how to resolve this.

[angela123]

Thanks for your response.  This has been resolved.