PowerBI R custom visual not loading on service but loading on desktop

[Mohammed_Saad]

I created a custom visual through pbiviz package from a script based on R. The visual was working fine on PowerBI Desktop, but after publishing to service, it was getting stuck on this infinite loading loop. This problem wasn't there before, and all of a sudden shows up today.

(Visual working in PowerBI Desktop)

[v-yalanwu-msft]

Hi, @Mohammed_Saad ;

Here is the R visual's limit , you could check it.

R visuals require a Power BI Pro or Premium Per User (PPU) license to render in reports, refresh, filter, and cross-filter. 

The following table describes R visuals capabilities based on licensing.

LICENSING

	Author R visuals in Power BI Desktop	Create PBI service reports with R visuals	View R visuals in reports	View R tiles in dashboards
Guest (Power BI embedded)	Supported	Not supported	Supported in Premium/Azure capacity only	Supported in Premium/Azure capacity only
Unmanaged tenant (domain not verified)	Supported	Not supported	Not supported	Supported (B2B scenario)
Managed tenant with free license	Supported	Not supported	Supported in Premium capacity only	Supported
Managed tenant with Pro or PPU license	Supported	Supported	Supported	Supported

R visuals in the Power BI service have a few limitations:

• R visuals support is limited to the packages identified in Learn which R packages are supported. There currently is no support for custom packages.

Best Regards,
Community Support Team_ Yalan Wu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[GilbertQ]

Hi @Mohammed_Saad 

These things can happen from time to time when there are changes in the Power BI Service.

[Mohammed_Saad]

I wonder if anyone else has faced this issue