PowerBI Government Service Issue

[shanebo3239]

All,

I put this into the O365 admin portal ticketing system but was told to post here. 

"I am having an issue. I was using a free Power BI Pro trial. I signed up for the Power BI Pro for Government license when that expired. I understand that we are supposed to use app.powerbigov.us now. I can log in there, but the PowerBI desktop program on multiple machines and multiple usernames, continues to try to publish to the commercial site. Help please!"

Basically what I'm doing is this.  I'm opening PowerBI desktop.  I'm logging in with my account, which has a license of Power BI Government Pro assigned.  It does NOT have a power bi free or power bi pro commercial license assigned any longer.  I am trying to publish a report to the PowerBI service.  But for my account, this should go to app.powerbigov.us, NOT app.powerbi.com.   But, my desktop client is still trying to publish to the .com and not the .US.

I ran a fiddler trace that shows my "Endpoint URL" as app.powerbi.com.  I have tried this from multiple PCs, some of which have never had PowerBI installed.  I have uninstalled and reinstalled on my PC as well.  Can someone help?

[Anonymous]

Hi @shanebo3239,

Go to https://app.powerbigov.us and then after you log in, click Get Data box on the lower left hand side and use “Files->Local file” entry to upload your PBIX file, then check if the issue still occurs.

Thanks,
Lydia Zhang

[shanebo3239]

@Anonymous thank you so much for the suggestion.  Unfortunately, that did not work either.  

Here are the steps I just took:

1) Create a new PBIX file in PBI Desktop.  Save it as "test.pbix". 

2) Enter some data in this file.  I created a table called "table1" and just put a few rows of data in it.  

3) Log in at https://app.powerbigov.us.

4) Go to Get Data --> Files --> Local File and upload my test.pbix.  This upload was successful.

5) Go back to my PBI Desktop.  Go to Publish --> My Workspace.  

At this point the publishing attempts to occur on the powerbi.com and not the powerbigov.us address, and the us address test.pbix file is not updated at all.

Thank you for your suggestion.  Any other thoughts?

[Anonymous]

Hi @shanebo3239,

For Step 4, you said that PBIX file is uploaded to powerbigov.us, this step has same effect as that you publish PBIX file from Power BI Desktop.

Thanks,
Lydia Zhang

[shanebo3239]

Thank you for the response!  Yes, you are correct, I can publish that way.  Unfortunately, we are using an enterprise gateway that still does not show up under the app.powerbigov.us site. 

So, I used my email address, which only has a Power BI Pro for government license.  I downloaded the gateway.  In installed the enterprise gateway.  And when I sign into the gateway on the server I'm using, it shows up only on https://app.powerbi.com, not https://app.powerbigov.us.

I LOVE PowerBI, but being a government customer and trying to use the service is a nightmare. 

[Anonymous]

Hi @shanebo3239,

I would like to suggest you to submit a support ticket: Get support.
 
Thanks,
Lydia Zhang

[shanebo3239]

Lydia,

I cant even log into the portal at the link you posted.  It appears to be some sort of internal support portal. 

[Anonymous]

Hi @shanebo3239,

You can create a support ticket via the following link.
https://powerbi.microsoft.com/en-us/support/

Thanks,
Lydia Zhang

[shanebo3239]

When I try to log in at that site it tries to redirect me to the commercial pro support then tells me I don't have a pro license. Where is the support page for government customers?

[victorg]

Has there been any resolution to this problem?  I'm having what seems to be the exact same issue. I can't get PBI desktop or the on-premise gateway to recognize my powerbigov account.

[shanebo3239]

@victorg we did finally get this working.  We had to go through a "whitelisting" process.  Once we were whitelisted, everything works fine.  Please note that anything on the app.powerbi.com side will not be migrated automatically to the app.powerbigov.us side.  Download or make sure you have your pbix files somewhere offline so you can re-upload once you are whitelisted.

See the whitelisting section in the following link:

https://powerbi.microsoft.com/en-us/documentation/powerbi-service-govus-signup/

[victorg]

Yes, our problem was resolved by using the "whitelisting" solution. 

Now we're having a problem getting our data gateways (on-premise or personal) to connect. the gate way is created and I can see it from Gov-could, but there is an error "The gateway is either offline or could not be reached".  From the gateway itself I get and error "Gateway is configured correctly but is unreachable..."

[AdamWilson]

Hi, can you please open a support ticket at https://support.powerbi.com?  We will need information about your account in order to help resolve this for you.

[Anonymous]

Hi @shanebo3239,

How about using US Government entry in this link to create support ticket?

Thanks,
Lydia Zhang