Forum Discussion

shanebo3239's avatar
shanebo3239
Helper I
9 years ago

PowerBI Government Service Issue

All,   I put this into the O365 admin portal ticketing system but was told to post here.    "I am having an issue. I was using a free Power BI Pro trial. I signed up for the Power BI Pro for Gov...
Need Help
shanebo3239's avatar
shanebo3239
Helper I
9 years ago
When I try to log in at that site it tries to redirect me to the commercial pro support then tells me I don't have a pro license. Where is the support page for government customers?
victorg's avatar
victorg
New Member
9 years ago

Has there been any resolution to this problem?  I'm having what seems to be the exact same issue. I can't get PBI desktop or the on-premise gateway to recognize my powerbigov account.

  • shanebo3239's avatar
    shanebo3239
    Helper I
    9 years ago

    victorg we did finally get this working.  We had to go through a "whitelisting" process.  Once we were whitelisted, everything works fine.  Please note that anything on the app.powerbi.com side will not be migrated automatically to the app.powerbigov.us side.  Download or make sure you have your pbix files somewhere offline so you can re-upload once you are whitelisted.

     

    See the whitelisting section in the following link:

     

    https://powerbi.microsoft.com/en-us/documentation/powerbi-service-govus-signup/

  • AdamWilson's avatar
    AdamWilson
    Microsoft Employee
    9 years ago

    Hi, can you please open a support ticket at https://support.powerbi.com?  We will need information about your account in order to help resolve this for you.

  • victorg's avatar
    victorg
    New Member
    9 years ago

    Yes, our problem was resolved by using the "whitelisting" solution. 

    Now we're having a problem getting our data gateways (on-premise or personal) to connect. the gate way is created and I can see it from Gov-could, but there is an error "The gateway is either offline or could not be reached".  From the gateway itself I get and error "Gateway is configured correctly but is unreachable..."