PowerBI Email Subscriptions

[Anonymous]

Hi,

I am having trouble with email subscriptions not sending to myself as well as others not able to set their own up.  Email subscriptions are turned on but when running them nothing ends up happening.  For example, I have a Pro license and have no issue setting up the subscription to a report, but I have yet to receive an email from it.  I have tried all different combinations of when it can send and still have yet to see anything in my inbox or junk mail.

[Anonymous]

Hi,

I am having trouble with email subscriptions not sending to myself as well as others not able to set their own up.  Email subscriptions are turned on but when running them nothing ends up happening.  For example, I have a Pro license and have no issue setting up the subscription to a report, but I have yet to receive an email from it.  I have tried all different combinations of when it can send and still have yet to see anything in my inbox or junk mail.

[v-xiaotang]

Hi @Anonymous 

Have you solved this question with GilbertQ's help? If you have solved the question, you can accept the answer helpful as the solution or share you method and accept it as solution, thanks for your contribution to improve Power BI.

If you need more help, please let me know.

Best Regards,

Community Support Team _Tang

If this post helps, please consider Accept it as the solution to help the other members find it more quickly.

[GilbertQ]

Hi @Anonymous 

I have not had any issues in the past sending email subscriptions.

Could you ask your email admin to have a look at the logs and see if it got blocked?

If that does not work the only solution is to log a support ticket https://powerbi.microsoft.com/en-us/support/pro/

[Anonymous]

Thanks, I'll have them check this out