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David_Evans's avatar
David_Evans
Frequent Visitor
1 year ago

PowerBI Connection via a Gateway Offline

Hi,

Since Friday evening 18/10/2024, our connection to a server via our gateway has been 'Offline', the message I get when trying to connect is :

'Unable to update connection credentials. Logging into Sql server failed. Possible reasons for this error include an invalid authentication mode, a missing login in Sql server, a login from an untrusted domain or a problem contacting the domain controller for the authentication request.'

I've:

- Updated the gateway to the latest version.

- Restarted the gateway

- Tried different credentials

- Tried creating a new connection in the gateway

 

The gateway server can be pinged from a desktop and the server with the database on can be pinged from the gateway.

Any ideas what to try next?

Regards

David

 

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