Forum Discussion
[PowerBI App] Can't load this report
We fixed this problem by adding users to the permissions of the data model. In our case we store the data model in a workspace.
The steps:
Go to workspace > scroll to find the data model (you need to be member or admin in the workspace) > click the 3 dots ... > click manage permissions > then add user
Super UserHi tha3 ,
WHen they refresh their browser, does it then work? I am wondering about the cache in their browser needing to be reset for the new report.
Hi collinq,
Thanks for your comment.
Refreshing and deleting cache did not solve the issue ☹️ that's why I really wonder what is exactly the cause
- collinq
Hey tha3 ,
Ok, since it wasn't the cache. Then, my next thing to think about is "what is different" from this new report and the other ones? Is it using a new/different data source and the permissions for that data source is not being given? Is this only for a certain user or set of users and they don't have the right permissions like before? Is there a gateway involved and it is not set quite right?
The message does state that this is a model permissions issue so maybe there is a new data source in this report?
We fixed this problem by adding users to the permissions of the data model. In our case we store the data model in a workspace.
The steps:
Go to workspace > scroll to find the data model (you need to be member or admin in the workspace) > click the 3 dots ... > click manage permissions > then add user
Thanks for sharing.
The users only have free licence to view report, we grant them access via App.
Both reports have dataset in the workspace of self service B and report file published in the App's workspace A. Source of data is azure synapse. They technically do not have any difference of process but one works and other doesnt.That's why I have to put my question here, it's really ridiculous. Cannot find any discussion about this issue either.