Forum Discussion
[PowerBI App] Can't load this report
We fixed this problem by adding users to the permissions of the data model. In our case we store the data model in a workspace.
The steps:
Go to workspace > scroll to find the data model (you need to be member or admin in the workspace) > click the 3 dots ... > click manage permissions > then add user
Super UserHi tha3 ,
WHen they refresh their browser, does it then work? I am wondering about the cache in their browser needing to be reset for the new report.
Hi collinq,
Thanks for your comment.
Refreshing and deleting cache did not solve the issue ☹️ that's why I really wonder what is exactly the cause
- collinq
Hey tha3 ,
Ok, since it wasn't the cache. Then, my next thing to think about is "what is different" from this new report and the other ones? Is it using a new/different data source and the permissions for that data source is not being given? Is this only for a certain user or set of users and they don't have the right permissions like before? Is there a gateway involved and it is not set quite right?
The message does state that this is a model permissions issue so maybe there is a new data source in this report?
We fixed this problem by adding users to the permissions of the data model. In our case we store the data model in a workspace.
The steps:
Go to workspace > scroll to find the data model (you need to be member or admin in the workspace) > click the 3 dots ... > click manage permissions > then add user