Forum Discussion

tha3's avatar
tha3
Regular Visitor
2 years ago
Solved

[PowerBI App] Can't load this report

Hello everyone,

 

My company has a pbi app to display all the reports. The app has been created from workspace A.

Although we have another workspace B for the self service. We separate the semantic model and report file. Some reports in B are published in A to be included in the app (datasets remain in B).

It worked well in the past but recently, when we add new report from B into A, the users get this error message while opening it.

 

 

I read all the latest updates but could not find any clue regarding this. Does anyone have the same problem? Do you figure out a solution and can share with me please?

 

Thank you everyone.

Need Help
  • StoneRidge's avatar
    StoneRidge
    2 years ago

    We fixed this problem by adding users to the permissions of the data model.  In our case we store the data model in a workspace. 

    The steps: 

    Go to workspace > scroll to find the data model (you need to be member or admin in the workspace) > click the 3 dots ...  > click manage permissions > then add user   

     

     

7 Replies

  • collinq's avatar
    collinq
    Icon for Super User rankSuper User
    2 years ago

    Hi tha3 ,

     

    WHen they refresh their browser, does it then work?  I am wondering about the cache in their browser needing to be reset for the new report.

    • tha3's avatar
      tha3
      Regular Visitor
      2 years ago

      Hi collinq,

       

      Thanks for your comment.

       

      Refreshing and deleting cache did not solve the issue ☹️ that's why I really wonder what is exactly the cause


      • collinq's avatar
        collinq
        Icon for Super User rankSuper User
        2 years ago

        Hey tha3 ,

         

        Ok, since it wasn't the cache.  Then, my next thing to think about is "what is different" from this new report and the other ones?  Is it using a new/different data source and the permissions for that data source is not being given?  Is this only for a certain user or set of users and they don't have the right permissions like before?  Is there a gateway involved and it is not set quite right?

         

        The message does state that this is a model permissions issue so maybe there is a new data source in this report?