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GerhardPBIForum's avatar
GerhardPBIForum
Regular Visitor
7 years ago
Solved

Power KPI Matrix visual causing Internet Explorer 11 to freeze / crash

Hi,   about 2 weeks ago we noticed that the Power KPI Matrix visual is causing Internet Explorer 11 to freeze / crash: When opening a report or App in IE 11 that is using this visual on Power BI S...
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  • GerhardPBIForum's avatar
    GerhardPBIForum
    7 years ago

    According to the feedback we got from Microsoft, it's a bug in the vizual itself.

    Should be solved with the next update which should be available by end of June.

v-frfei-msft's avatar
v-frfei-msft
Icon for Community Support rankCommunity Support
7 years ago

Hi GerhardPBIForum ,

 

Please update your Power bi desktop to the latest version and recreate the visual. Then delete the dataset in Power bi service and republish the report to check it again.

 

 

GerhardPBIForum's avatar
GerhardPBIForum
Regular Visitor
7 years ago

Hi,

 

thanks for your reply - unfortunately it ended up in my spam folder so that I just saw it now.

 

Anyway, your proposal didn't solve the problem. We had also launched a support case with MS and we just got confirmation that the observed behavior is due to a bug. A fix should be provided by end of June 2019.

I just don't know yet if this relates to IE, Power BI Service or the Power KPI Matrix visual.

 

I will update once I have more information.

 

Best regards

Gerhard

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Thank you GerhardPBIForum for the update.  Look forward to hearing more as you find out.

    • GerhardPBIForum's avatar
      GerhardPBIForum
      Regular Visitor
      7 years ago

      According to the feedback we got from Microsoft, it's a bug in the vizual itself.

      Should be solved with the next update which should be available by end of June.

      • swt's avatar
        swt
        Frequent Visitor
        7 years ago

        Hey GerhardPBIForum, do you know if version 3.1.1.0 of the Power KPI Matrix, released on 6/27/2019, was supposed to fix the IE11 freezing issue?

         

        I've updated the visualization in my existing reports, as well as created new reports with the visualization downloaded fresh from the marketplace, and IE11 is still freezing.