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RichAsh's avatar
RichAsh
Regular Visitor
6 months ago

Power Bi Subscriptions not sending to external users

Hi,   We have a number of subscription emails set up, including some external users. This was working fine until last week, when the external users stopped receiving them.   On the subscriptions,...
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RichAsh's avatar
RichAsh
Regular Visitor
6 months ago

Thanks v-hjannapu , The issue is still unresolved for us currently!

v-hjannapu's avatar
v-hjannapu
Community Support
6 months ago

Hi RichAsh,

Thank you for the update.

I understand the issue is still not resolved on your side. This behaviour is expected at the moment, as Microsoft is rolling out the fix tenant‑by‑tenant. Some tenants have already received the update, while others are still waiting.

There is nothing additional you need to change from your end. Once the fix reaches your tenant, external users should start receiving subscription emails again automatically.

If the issue continues for longer than expected, you can also consider raising a support ticket so the engineering team can check your tenant specifically.

Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

Regards,
Community Support Team

  • v-hjannapu's avatar
    v-hjannapu
    Community Support
    6 months ago

    Hi RichAsh,

    Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

    Thank you for your understanding and assistance.


    Regards,
    Community Support Team.