Forum Discussion

RichAsh's avatar
RichAsh
Regular Visitor
6 months ago

Power Bi Subscriptions not sending to external users

Hi,   We have a number of subscription emails set up, including some external users. This was working fine until last week, when the external users stopped receiving them.   On the subscriptions,...
Need Help
rjhornby123's avatar
rjhornby123
New Member
6 months ago

I've seen the latest update on the issue from microsoft: 

 

Power BI has reenabled external email send functionality for limited set of customers on a case-by-case basis. If your tenant is still impacted and wish to request re-enablement, please generate a support request for assistance.

 

My question is; how are we supposed to submit a support request? Both myself and M365 admin have attempted and cannot get past the screen asking for details of a support plan...

 

motoray's avatar
motoray
Advocate V
6 months ago

That support plan selection screen used to always get me too. 

 

In my tenant, the support plan shows up...it just doesn't look like anything you can click on. I think it says Fabric or something, but it's in a weird spot above the dropdown. If you want, I can go get a screenshot of where it shows up.