Forum Discussion

RichAsh's avatar
RichAsh
Regular Visitor
6 months ago

Power Bi Subscriptions not sending to external users

Hi,   We have a number of subscription emails set up, including some external users. This was working fine until last week, when the external users stopped receiving them.   On the subscriptions,...
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v-hjannapu's avatar
v-hjannapu
Community Support
6 months ago

Hi RichAsh,

Thank you  for reaching out to the Microsoft fabric community forum.

This is a Microsoft side issue. There was a recent change in Power BI which temporarily stopped subscription emails from going to external users. Because of this, subscriptions are failing with the message EmailSubscriptionExternalUsersNotAllowed, even though the tenant setting still shows as enabled.

Microsoft has confirmed this is a known service issue, and the fix is being rolled out tenant by tenant. That’s why some customers are seeing it resolved already, while others are still facing the same error.

At the moment, there is nothing to change on the report or subscription settings. Once Microsoft completes the rollout for the tenant, the subscriptions should start working again automatically.

Thanks everyone for sharing updates here it’s clear this is still being actively addressed on Microsoft’s side.
Regards,
Community Support Team.

v-hjannapu's avatar
v-hjannapu
Community Support
6 months ago

Hi RichAsh,
I hope the information provided above assists you in resolving the issue. If you have any additional questions or concerns, please do not hesitate to contact us. We are here to support you and will be happy to help with any further assistance you may need.

Regards,
Community Support Team.

  • RichAsh's avatar
    RichAsh
    Regular Visitor
    6 months ago

    Thanks v-hjannapu , The issue is still unresolved for us currently!

    • v-hjannapu's avatar
      v-hjannapu
      Community Support
      6 months ago

      Hi RichAsh,

      Thank you for the update.

      I understand the issue is still not resolved on your side. This behaviour is expected at the moment, as Microsoft is rolling out the fix tenant‑by‑tenant. Some tenants have already received the update, while others are still waiting.

      There is nothing additional you need to change from your end. Once the fix reaches your tenant, external users should start receiving subscription emails again automatically.

      If the issue continues for longer than expected, you can also consider raising a support ticket so the engineering team can check your tenant specifically.

      Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

      Regards,
      Community Support Team

      • v-hjannapu's avatar
        v-hjannapu
        Community Support
        6 months ago

        Hi RichAsh,

        Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

        Thank you for your understanding and assistance.


        Regards,
        Community Support Team.