Forum Discussion

RichAsh's avatar
RichAsh
Regular Visitor
6 months ago

Power Bi Subscriptions not sending to external users

Hi,   We have a number of subscription emails set up, including some external users. This was working fine until last week, when the external users stopped receiving them.   On the subscriptions,...
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v-hjannapu's avatar
v-hjannapu
Community Support
6 months ago

Hi RichAsh,

Thank you  for reaching out to the Microsoft fabric community forum.

This is a Microsoft side issue. There was a recent change in Power BI which temporarily stopped subscription emails from going to external users. Because of this, subscriptions are failing with the message EmailSubscriptionExternalUsersNotAllowed, even though the tenant setting still shows as enabled.

Microsoft has confirmed this is a known service issue, and the fix is being rolled out tenant by tenant. That’s why some customers are seeing it resolved already, while others are still facing the same error.

At the moment, there is nothing to change on the report or subscription settings. Once Microsoft completes the rollout for the tenant, the subscriptions should start working again automatically.

Thanks everyone for sharing updates here it’s clear this is still being actively addressed on Microsoft’s side.
Regards,
Community Support Team.