Power Bi Subscriptions not sending to external users

Hi, 

This is the update we got in my tenant: 

Users may see issues with their templated subscription email in Power BI
ID: PB1225246

Issue type: Advisory

Status

Service Restored

Impacted services

Power BI

Details

Title: Users may see issues with their templated subscription email in Power BI

User impact: Users may have seen issues with their templated subscription email in Power BI.

More info: Specifically, users may have observed that the subscription email template was altered due to a change rolled out altering the template format.

Customers may have seen additional revisions to this template in the future and it is recommended to update processes to be resilient to these changes. We apologize for the disruption this change has caused. Future updates to this template will be communicated with notice so users can update their processes appropriately.

Final status: We've completed reverting the template to it's previous default state, and after a period of monitoring, we've confirmed impact was remediated.

Scope of impact: Users leveraging templated subscription emails in Power BI may have been impacted.

Start time: Thursday, January 29, 2026, at 9:21 AM UTC

End time: Monday, February 2, 2026, at 6:00 PM UTC

Root cause: A recent change altering the subscription email template for Power BI affected users' existing subscription email templates.

Next steps:

- To help prevent similar impact in the future, we're further reviewing our change release procedures to identify issues before being released.

This is the final update for the event.