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RichAsh's avatar
RichAsh
Regular Visitor
7 months ago

Power Bi Subscriptions not sending to external users

Hi,   We have a number of subscription emails set up, including some external users. This was working fine until last week, when the external users stopped receiving them.   On the subscriptions,...
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tayloramy's avatar
tayloramy
Icon for Super User rankSuper User
7 months ago

Hi RichAsh, 

 

This is a known issue right now. 

Power BI has implemented immediate actions affecting automated subscription emails. As part of these immediate actions, we implemented changes to restrict subscription emails to external recipients. Our engineering teams are continuing to investigate the most effective path forward to reenable this feature. We will provide a further update by the end of day on Monday, February 2, 2026 (PST, UTC‑8). 

 

Microsoft Fabric service status

 

  • ssripuram's avatar
    ssripuram
    Regular Visitor
    7 months ago

    Is there any update on this issue now?

  • motoray's avatar
    motoray
    Icon for Advocate V rankAdvocate V
    7 months ago

    Can confirm this has been affecting us as well since 2/1.

     

    I have a call with Microsoft later today on this.

  • RichAsh's avatar
    RichAsh
    Regular Visitor
    7 months ago

    tayloramy Appreciate the info thanks.

  • dcrow5378's avatar
    dcrow5378
    Icon for Resolver I rankResolver I
    7 months ago

    This is also affecting my internal users.  If I use a Dynamic Distribution List as a recipient, then it sees this as an "External User".  Is this part of the know issue as well?

  • noahfox's avatar
    noahfox
    Icon for Advocate II rankAdvocate II
    7 months ago

    Where is the update that was promised?