Power Bi Subscriptions not sending to external users

Hi RichAsh, 

This is a known issue right now. 

Power BI has implemented immediate actions affecting automated subscription emails. As part of these immediate actions, we implemented changes to restrict subscription emails to external recipients. Our engineering teams are continuing to investigate the most effective path forward to reenable this feature. We will provide a further update by the end of day on Monday, February 2, 2026 (PST, UTC‑8). 

Microsoft Fabric service status

Here's what Microsoft just shared:
https://support.fabric.microsoft.com/support/

Looks like we won't have an update until 2/6.

I'm working again this morning. Microsoft called to have me verify and everything's back to normal.

Hi, 

This is the update we got in my tenant: 

Users may see issues with their templated subscription email in Power BI
ID: PB1225246

Issue type: Advisory

Status

Service Restored

Impacted services

Power BI

Details

Title: Users may see issues with their templated subscription email in Power BI

User impact: Users may have seen issues with their templated subscription email in Power BI.

More info: Specifically, users may have observed that the subscription email template was altered due to a change rolled out altering the template format.

Customers may have seen additional revisions to this template in the future and it is recommended to update processes to be resilient to these changes. We apologize for the disruption this change has caused. Future updates to this template will be communicated with notice so users can update their processes appropriately.

Final status: We've completed reverting the template to it's previous default state, and after a period of monitoring, we've confirmed impact was remediated.

Scope of impact: Users leveraging templated subscription emails in Power BI may have been impacted.

Start time: Thursday, January 29, 2026, at 9:21 AM UTC

End time: Monday, February 2, 2026, at 6:00 PM UTC

Root cause: A recent change altering the subscription email template for Power BI affected users' existing subscription email templates.

Next steps:

- To help prevent similar impact in the future, we're further reviewing our change release procedures to identify issues before being released.

This is the final update for the event.

I've seen the latest update on the issue from microsoft: 

Power BI has reenabled external email send functionality for limited set of customers on a case-by-case basis. If your tenant is still impacted and wish to request re-enablement, please generate a support request for assistance.

My question is; how are we supposed to submit a support request? Both myself and M365 admin have attempted and cannot get past the screen asking for details of a support plan...

Hi rjhornby123 
If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues 

Hi dcrow5378, 

It is impacting all customers right now. Hopefully it is resolved soon. 

I'm seeing another outage alert on the Fabric Status page: 

Microsoft Fabric service status

Looks like Microsoft is still investigating, this time it says there will be an update by end of day Friday. 

Hi RichAsh,

Thank you  for reaching out to the Microsoft fabric community forum.

This is a Microsoft side issue. There was a recent change in Power BI which temporarily stopped subscription emails from going to external users. Because of this, subscriptions are failing with the message EmailSubscriptionExternalUsersNotAllowed, even though the tenant setting still shows as enabled.

Microsoft has confirmed this is a known service issue, and the fix is being rolled out tenant by tenant. That’s why some customers are seeing it resolved already, while others are still facing the same error.

At the moment, there is nothing to change on the report or subscription settings. Once Microsoft completes the rollout for the tenant, the subscriptions should start working again automatically.

Thanks everyone for sharing updates here it’s clear this is still being actively addressed on Microsoft’s side.
Regards,
Community Support Team.