Forum Discussion
Power Bi Pro 1y Trial missing
I have been using power bI service for quite a while and at some point may have temporariarly used the Pro trial by mistake. I was expecting on 1st June to be able to activate the 1Y trial, but al lI...
Hi hohlick and carlosolivas,
Sorry you're running into problems. Here are some things to troubleshoot:
- Please have the user try visiting https://app.powerbi.com in their browser again. It is possible that they signed in before the activation prompt had been delivered for their particular user account, in which case trying again now should work.
- Double-check the user is eligible according to the criteria in our doc article.
- The user might already have a Pro license. You can see this by going to the Gear, then clicking Manage Personal Storage. More detailed instructions are on this page in the section labelled "What this looks like within the service".
Hi Adam,
I also have users who have similar issues:
They meet all the criteria for the 12 month extended trial.
They received the notification for the 12 month trial.
They clicked on the Activation button within the notification.
They were still unable to view our Dashboard & could still see the alert telling them that they'd need to upgrade in order to view the Dashboard.
The Notification has disappeared from the Notification Centre.
The only option they are now presented with are for the 60 day trial.
Please can someone help?
Many Thanks
Lynsey