Power BI was unable to read the application metadata

[tabina]

For the past two weeks, I've been experiencing intermittent access issues with Power BI using my organizational account. When attempting to access Power BI Service or Power BI Desktop, I encounter an error message stating
"Power BI was unable to read the application metadata."

Details:

Frequency: This issue has occurred 3-4 times in the past 3 weeks.
Duration: Each occurrence lasts approximately 5-8 hours before resolving itself.
Impact: These interruptions significantly hinder my work.
Account Specificity: The error only occurs with my organizational account. Logging in with other credentials allows me to access Power BI without problems. However, only I am facing this issue in my organization.

Troubleshooting Attempts:
1. Cleared my browser cache.
2. Tried accessing Power BI Service using different web browsers.
3. Restarted my computer.

However, the issue persists. I read a lot of threads regarding the same issue but couldn't find a solution. Does anyone have suggestions for a fix? Or any knowledge on what's causing this issue? 

[v-zhouwen-msft]

Hi @tabina ,

I checked the threads and found that this problem occurs intermittently, but then resolves itself after a while.It's very confusing.This could be a sudden server problem.

You can try the following steps:

1.Whitelisting Power BI Links/Domains

2.If using a zScaler proxy/firewall, disable Power BI-related SSL checks

If you have a Pro license you can open a Pro ticket at

Power Platform admin center (microsoft.com)

If you get a solution, you can come back here and share it with the community, as the problem is puzzling.