Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Earn the coveted Fabric Analytics Engineer certification. 100% off your exam for a limited time only!

Reply
AliceW
Impactful Individual
Impactful Individual

Power BI site not loading on Macs

Hi all,

A Mac-owning colleague can't get app.powerbi.com to load. Tried it on several computers.

It's just not loading, not even getting to the home screen.

I see no service interruptions being announced...

Does anyone know what's up?

Thanks,
Alice

1 ACCEPTED SOLUTION
v-yueyunzh-msft
Community Support
Community Support

Hi , @AliceW 

According to your description, A Mac-owning colleague can't get app.powerbi.com to load.

You can try to check this:
(1)Is the network access of the Mac computer normal, is only app.powerbi.com inaccessible?Check if there are any network connectivity issues on the Mac computers. You can try accessing other websites to see if they load correctly.

(2)Clear the browser cache and cookies on the Mac computers and try accessing app.powerbi.com again.

(3)Try accessing app.powerbi.com using a different browser on the Mac computers.

(4)Check if there are any firewall or proxy settings on the Mac computers that may be blocking access to app.powerbi.com.

(5)Try accessing app.powerbi.com from a different network or location to see if the issue persists.

 

Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

 

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

View solution in original post

2 REPLIES 2
AliceW
Impactful Individual
Impactful Individual

Hello Aniya,

Turns out it was related to your (4)th point. The DNS settings were weird.

Huge thanks,

Alice

v-yueyunzh-msft
Community Support
Community Support

Hi , @AliceW 

According to your description, A Mac-owning colleague can't get app.powerbi.com to load.

You can try to check this:
(1)Is the network access of the Mac computer normal, is only app.powerbi.com inaccessible?Check if there are any network connectivity issues on the Mac computers. You can try accessing other websites to see if they load correctly.

(2)Clear the browser cache and cookies on the Mac computers and try accessing app.powerbi.com again.

(3)Try accessing app.powerbi.com using a different browser on the Mac computers.

(4)Check if there are any firewall or proxy settings on the Mac computers that may be blocking access to app.powerbi.com.

(5)Try accessing app.powerbi.com from a different network or location to see if the issue persists.

 

Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

 

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

Helpful resources

Announcements
April AMA free

Microsoft Fabric AMA Livestream

Join us Tuesday, April 09, 9:00 – 10:00 AM PST for a live, expert-led Q&A session on all things Microsoft Fabric!

March Fabric Community Update

Fabric Community Update - March 2024

Find out what's new and trending in the Fabric Community.

Top Solution Authors
Top Kudoed Authors