Power BI report does not load the visuals in certain times

[gabriel-gc]

Hello,

I'm intrigued by an error on the Power BI service. I have a report that sends emails using the "subscribe" tool on the service, four times a day: 12 PM, 3 PM, 5 PM, and 11 PM (UTC -3).

I use the report throughout the day without any issues, and the reports are sent successfully at 12 PM, 3 PM, and 5 PM. However, when the report is sent at 11 PM, I receive an error message in every visual:

I check it out here on forum about any solutions, one of the solutions is untick this:

Since the beginning, both sources have been unticketed.

I'm currently using the trial capacity of Fabric.

I entered the report after 8 PM, and it was already showing this error. After some refreshes (around 5 refreshes), you can see the visuals normally again. However, after some minutes, out of the blue, the error returns.

Again, during working hours, nothing happens.

[v-yohua-msft]

Hi, @gabriel-gc 

Thanks for the reply from @lbendlin , please allow me to provide addition:

Ensure that the data refresh schedule is inconsistent with the time when the issue is encountered. Overlapping schedules can sometimes cause temporary loading issues. For more information about scheduled refreshes, see: Data refresh in Power BI:

Data refresh in Power BI - Power BI | Microsoft Learn

Since you mentioned trial capacity with Fabric, it's worth checking if there are any known issues or maintenance activities at the time of the issue. You can check the Power BI service status for any alerts or notifications that might explain intermittent issues.
If your report has a large weight on visuals or data, you might experience performance issues in some cases. Consider optimizing your reports by reducing the complexity of your visuals or the amount of data you're processing.

How to Get Your Question Answered Quickly 

Best Regards

Yongkang Hua

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[gabriel-gc]

Hello, thanks for your answer. 

It's not overlapping schedules, the time that the report is sended is a no busy time, nothing is refreshed and no loads are scheduled. 

Another point is about maintenance, i discart this too because its happening since beggining of the month, everyday. 

about complexity, i discard, the database is already pre build in the lakehouse to not exceed the dax load, only sum's and basic filters is used.

[lbendlin]

Sounds like someone is pausing the capacity overnight?

[gabriel-gc]

that was my first thinking, but my fabric capacity is running 24/7. Already checked the logs of fabric.