Forum Discussion

Frequent Visitor

1 year ago

Solved

Power BI is not performing automatic refresh.

Hello, We previously created a dashboard in Power BI using my manager's account and retrieving data from a SQL database. Before my manager left the company, we moved the dashboard to Power BI Clo...

General Comment

tackytechtom
1 year ago
Hi melikekurrt ,

Have you already taken over the semantic model? After that have a look into data source credentials and try ot update it by logging in with your user.

If this does not help, I'd probably look into the gateway. This you can find under gateway and cloud connections:

You can also manage such gateways by clicking on the settings symbol in the top right:

/Tom
https://www.tackytech.blog/
https://www.instagram.com/tackytechtom/

tackytechtom

Most Valuable Professional

1 year ago

Hi melikekurrt ,

Do you have access to the database already? If so, try refreshing the credentials with your user so the dashboard (I reckon it's a Power BI report) is able to connect to the database. Note, if the SQL Database is on-prem or not open to the internet (i.e. protected by a virtual network) you would also need a gateway in place.

Let me know, how things look like on your end 🙂

/Tom
https://www.tackytech.blog/
https://www.instagram.com/tackytechtom/