Forum Discussion
Power BI embedded in PowerPoint – Live /Snapshot/Public Snapshot buttons not working (recent regr?)
Good morning everyone, today a thorough on-site verification was carried out with the internal corporate IT team and Microsoft support, and this is what emerged:
Problem description:
Loading in progress when opening Add-ins in Office desktop applications
Troubleshooting steps:
Based on the checks performed during the remote session, we observed that the issue is resolved by disabling Zscaler Zero Trust.
After logging out of Zscaler, Office correctly loads the add-ins.
Therefore, the topic is resolved. Thank you all for your attention and suggestions. See you soon.
Guarne
hi Guarne,
Thank you for raising this issue. I am having the exact same problem in my organization. Would loved to be informed when a resolution is discovered.
Hi jedward2 ,
thanks for confirming that you’re experiencing the same issue. Below is a fully corrected and precise summary of what we observed and verified so far, including the outcomes of the troubleshooting session with Microsoft Support.
Observed behavior
- The issue was first identified in PowerPoint Desktop while updating an existing presentation with the latest available monthly data.
- ❌ In PowerPoint Desktop, it was not possible to switch the embedded report from Public Snapshot to Live Data, refresh the data, and then switch back to Public Snapshot.
- ❌ In PowerPoint Desktop, switching from Public Snapshot → Live Data does NOT work.
- ✅ The switch from Public Snapshot → Live Data works only in PowerPoint for the web, but once switched, it is not possible to switch back to Snapshot or Public Snapshot in Desktop.
- ❌ When inserting a new Power BI report in PowerPoint Desktop, it is only possible to keep Live Data mode; switching to Snapshot or Public Snapshot is not possible.
- ❌ Snapshot and Public Snapshot buttons are visible but non‑responsive.
- ❌ For the affected users, the Power BI add-in in PowerPoint Desktop remains stuck in “Loading…”.
- ✅ The same reports open correctly in Power BI Service via browser.
Scope
- The issue is reproducible across multiple reports (not report-specific).
- Only 1 user out of 4 can successfully use Snapshot.
- The other users cannot, despite having:
- ✅ the same Office build (Version 2604)
- ✅ the same Power BI Pro license
- ✅ the same workspace role
- ✅ reports hosted in a Premium (Fabric) workspace
Checks performed
- ✅ Office version prerequisite (2312+) verified and met
- ✅ Workspace type (Premium capacity) verified
- ✅ Licenses and workspace permissions verified
- ✅ Tenant snapshot/export settings verified (since the feature works for at least one user)
- ✅ Office Trust Center add-in settings verified (fully permissive, no blocking)
- ❌ Reset of Office Web Add-ins cache (%LOCALAPPDATA%\Microsoft\Office\16.0\Wef) did NOT resolve the issue
Microsoft Support findings (remote session)
- ❌ Power BI app not visible under File > Account > Apps
- ❌ In the Add-ins pane, the Power BI add-in attempts to load but eventually errors out
- ❌ Office add-ins do not load correctly in PowerPoint Desktop
- ✅ Limited interaction is possible only via PowerPoint for the web, as described above
- 👉 Microsoft concluded that the issue is likely related to the Office add-in framework on desktop, not to Power BI Service or report configuration
At this point, causes related to configuration, licenses, workspace, and reports have been excluded.
The issue appears to be desktop-only, account/runtime-specific, and potentially related to a regression or initialization failure in the Office add-in framework.
The case is now being handed over to our internal IT team for further investigation, as requested by Microsoft.
Hi Guarne,
Thank you for reaching out to the Microsoft fabric community forum.
If you find any solution from your IT team or Microsoft support, please share it here. It will really help others who are facing the same issue.
Regards,
Community Support Team.Hello Anonymous ,
thank you for the follow-up.
At the moment, the ticket with my internal IT team is still open and under analysis.
From the latest checks performed on my side:
- The issue related to the Office Add-ins management section persists and continues to show the same behavior as previously reported.
- Conversely, the issue regarding the Power BI embedding controls in PowerPoint (switching between Live and Snapshot modes) has been resolved. These buttons are now functioning correctly and as expected.
I am currently waiting for feedback from the internal IT team specifically on the add-ins framework/runtime behavior. I will share any concrete updates or findings as soon as they are available.
Please let me know if you need any additional details in the meantime.