Forum Discussion
Power BI embedded in PowerPoint – Live /Snapshot/Public Snapshot buttons not working (recent regr?)
Good morning everyone, today a thorough on-site verification was carried out with the internal corporate IT team and Microsoft support, and this is what emerged:
Problem description:
Loading in progress when opening Add-ins in Office desktop applications
Troubleshooting steps:
Based on the checks performed during the remote session, we observed that the issue is resolved by disabling Zscaler Zero Trust.
After logging out of Zscaler, Office correctly loads the add-ins.
Therefore, the topic is resolved. Thank you all for your attention and suggestions. See you soon.
Guarne
Super UserHi Guarne
The first place I would start off is making sure that you are running the latest version of Powerpoint and 2nd to that make sure you are in the latest version of the Power BI add in in Powerpoint. If you can please let us know.
Hello GilbertQ
I’ve opened a support ticket with Microsoft because we’re seeing inconsistent behavior with the Snapshot / Public Snapshot buttons in Power BI for PowerPoint.
With the same Office build, same Power BI license, and same workspace role, the functionality works only for 2 users, while it does not work for 4 others. For the affected users, the snapshot buttons are visible but do not respond, and the content remains in live data mode.
We tested with multiple reports and different colleagues, with the same results. Since the configuration is identical across users, this does not appear to be user- or report-specific. For this reason, we suspect a service-side issue or a recent regression in the Power BI–PowerPoint integration, and we have asked Microsoft to investigate.