Forum Discussion
Power BI embedded in PowerPoint – Live /Snapshot/Public Snapshot buttons not working (recent regr?)
Good morning everyone, today a thorough on-site verification was carried out with the internal corporate IT team and Microsoft support, and this is what emerged:
Problem description:
Loading in progress when opening Add-ins in Office desktop applications
Troubleshooting steps:
Based on the checks performed during the remote session, we observed that the issue is resolved by disabling Zscaler Zero Trust.
After logging out of Zscaler, Office correctly loads the add-ins.
Therefore, the topic is resolved. Thank you all for your attention and suggestions. See you soon.
Guarne
Super UserHi Guarne
The first place I would start off is making sure that you are running the latest version of Powerpoint and 2nd to that make sure you are in the latest version of the Power BI add in in Powerpoint. If you can please let us know.
Hi GilbertQ ,
Thanks for the suggestion. We’ve already completed the following checks:
- PowerPoint version: PowerPoint is fully up to date (Microsoft 365 – latest build installed).
- Power BI add-in: There is no separate Power BI add-in to update. The Power BI integration in PowerPoint is native and updated together with PowerPoint itself. The Insert → Power BI button is present and working.
- Workspace: The report is hosted in a Premium capacity workspace (Fabric, SKU F128) — not Shared, not PPU.
- User license: The user has a Power BI Pro license, which is sufficient for embedding content from a Premium capacity workspace.
- Report access: The user has direct access to the report with View permissions.
- Baseline functionality: The same report opens correctly in Power BI Service via browser. The issue occurs only in PowerPoint when selecting/updating the public snapshot.
- Regression: This scenario was working correctly until recently; the issue started without configuration changes.
Based on these checks, the issue does not appear to be related to PowerPoint versioning, add-ins, licensing, or workspace capacity, and seems more likely related to a recent regression or service-side issue in the Power BI–PowerPoint integration (specifically around public snapshots).
Additionally, the buttons highlighted in green in the attached screenshot are not working (specifically the snapshot-related options, including the public snapshot).
This behavior is consistent and reproducible:
- it occurs across multiple different reports, not a single one;
- the same issue is observed when other colleagues perform the same action;
- changing report or user does not alter the outcome.
Given these tests, local configuration issues and report-specific problems can be reasonably excluded.
For this reason, we believe this is likely an issue on the Power BI Service and/or Microsoft side, potentially related to a recent regression in the Power BI–PowerPoint integration.
Hello GilbertQ
I’ve opened a support ticket with Microsoft because we’re seeing inconsistent behavior with the Snapshot / Public Snapshot buttons in Power BI for PowerPoint.
With the same Office build, same Power BI license, and same workspace role, the functionality works only for 2 users, while it does not work for 4 others. For the affected users, the snapshot buttons are visible but do not respond, and the content remains in live data mode.
We tested with multiple reports and different colleagues, with the same results. Since the configuration is identical across users, this does not appear to be user- or report-specific. For this reason, we suspect a service-side issue or a recent regression in the Power BI–PowerPoint integration, and we have asked Microsoft to investigate.