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nicls
Frequent Visitor

Power BI displays only a white background and nothing loads (chrome)

Hello,

 

I've been hearing for 2/3 days that a large number of users can't access workspaces, applications or the https://app.powerbi.com/ screen.

 

Many of us have a completely blank page after even a semblance of loading. Cache/cookie have been completely erased, same result.

 

Chrome: Version 119.0.6045.200.

 

However, it seems to work without a hitch on Edge.

 

Loading.JPG

Loading1.JPG

3 REPLIES 3
PowerBI_Chaos
Helper I
Helper I

Working with one user, who is also an admin within the workspace, he tried clearing cache and cookies to no avail.  Still getting the white screen.  However, if he goes to the environment, app.powerbi.com and then goes into the report it works, and his favorites start working again, at least temporarily.

PowerBI_Chaos
Helper I
Helper I

Hello,

 

We have some users in our org as well that are getting completely white screens when they attempt to access an app or published report that they have links to.  It appears to come up both in Chrome and Edge for them, as tested.  However, those affected that are also workspace users can access the reports through PowerBI desktop.  

 

You mentioned a known issue in your post, but I have not seen reference to it elsewhere.  Can you advise if there is a known problem causing this to various users?

Boss
Regular Visitor

yep, same here. It might work again after deleting cookies etc, but after a while the problem returns

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