Forum Discussion
Helper IIPower BI desktop Hang - Not responding
Helper IIAnonymous Tutu_in_YYC
I have deleted all the files from mentioned path, also uninstalled and re-installed PBI Desktop.
'Recovered File' message disappeared. And I am able to 'Apply changes'. Also able to refresh.
But problem still exists-- When I try to save file, it goes forever on "Working On it" mode.
I have to kill the process all the time to restart.
This is happening with all the existing files where source is Sharepoint folder (with excel files on it). other pbix are fine.
I am now thinking to develop my report from scratch, not sure if new report also will have same problem.
Meanwhile if any of you still have any solution/suggestion , please do let me know.
Hi DataSpace ,
Try to clean up the credentials for the sharepoint source.
Best regards,
Community Support Team_ Scott Chang
- DataSpace
I have tried signing out from one work id and successful login using other work id.
But issue still persists.
I have sent pbix to my colleague and they are able to open, change and save the file successfully.
Not sure if this is specific issue with my machine... but I have restarted machine many times and I have uninstalled and re-installed Power BI as well.
Any other clue please ?
Hi DataSpace ,
Perhaps you could try connecting using the web connector to bypass the sharepoint folder.
Best regards,
Community Support Team_ Scott Chang- DataSpace
Unfortunately I can not bypass connection method and source because this is customer requirement.
As I had mentioned, when I sent my pbix to my colleague, everything is working fine at their machine. Hence I aksed them to make small changes to pbix, save and send back to me.
After receiving this file, it started working and I could apply my changes, save and operate.
This is just workaround to start my work.
But this is not solution because the orginal file still behaves same way and I can't do anything with original file.
Happy that any how I could proceed ahead.