Forum Discussion

Helper IV

9 years ago

Solved

Power BI dataset refresh failing

Here we go again... most of my datasets fail on the refresh. It again points to "WABI-US-NORTH-CENTRAL-redirect.analysis.windows.net" as the details for the error. I noticed it happening this weeke...

Need Help

Anonymous
9 years ago
Hi jderekc,

Based on your screenshot, I found the timeout error, it may related to your network or data volume.

You can check your local gateway log or use fiddler to trace the operation logs.

Reference link:

Troubleshooting Power BI Gateway - Personal

Fiddler Trace

Fiddler is a free tool from Telerik that monitors HTTP traffic. You can see the back and forth with the Power BI service from the client machine. This may show errors and other related information.

Setup Logs

If the Personal Gateway, fails to install, you will see a link to show the setup log. This could show you details about the failure. These are Windows Install logs, or also knows as MSI logs. They can be fairly complex and hard to read. Typically the resulting error will be at the bottom, but determining the cause of the error is not trivial. It could be a result of errors in a different log, or be a result of an error higher up in the log.

Alternatively, you can go to your Temp folder (%temp%) and look for files that start with Power_BI_.

Note:

Going to %temp% may take you to a subfolder of temp. The Power_BI_ files will be in the root of the temp directory. You may need to go up a level or two.

Regards,

Xiaoxin Sheng

Anonymous

Not applicable

9 years ago

Hi jderekc,

Can you share some detail contents about your issue? For e.g. gateway connect states, refresh history, screenshots.

Regards,

Xiaoxin Sheng

jderekc
Helper IV
9 years ago
Hi Xiaoxin!

The issue isn't as severe now, but it does still persist. I do have some errors that I have provided in the form of screenshots.

I appreciate any help you can provide. If you need anything else, please let me know. Thanks!
- Anonymous
  Not applicable
  9 years ago
  Hi jderekc,
  
  Based on your screenshot, I found the timeout error, it may related to your network or data volume.
  
  You can check your local gateway log or use fiddler to trace the operation logs.
  
  Reference link:
  
  Troubleshooting Power BI Gateway - Personal
  
  Fiddler Trace
  
  Fiddler is a free tool from Telerik that monitors HTTP traffic. You can see the back and forth with the Power BI service from the client machine. This may show errors and other related information.
  
  Setup Logs
  
  If the Personal Gateway, fails to install, you will see a link to show the setup log. This could show you details about the failure. These are Windows Install logs, or also knows as MSI logs. They can be fairly complex and hard to read. Typically the resulting error will be at the bottom, but determining the cause of the error is not trivial. It could be a result of errors in a different log, or be a result of an error higher up in the log.
  
  Alternatively, you can go to your Temp folder (%temp%) and look for files that start with Power_BI_.
  
  Note:
  
  Going to %temp% may take you to a subfolder of temp. The Power_BI_ files will be in the root of the temp directory. You may need to go up a level or two.
  
  Regards,
  
  Xiaoxin Sheng
  - jderekc
    Helper IV
    9 years ago
    Thanks! My issue seems to be alleviated at this time, but I will keep this in mind if the issue returns.
    
    Regards,
    Derek