Power BI dashboards stopped displaying on Smart TV browser after working fine before

[Fabian_v]

I’ve been using my Smart TV to view Power BI dashboards with no issues for a while, but recently they’ve stopped displaying when I try to open them in the TV’s browser. I’ve tested with public Power BI links, web links, and even dashboards from external accounts (outside my organization), but nothing works.

Here’s what we’ve tried so far:

• The TV has Java enabled.
• Cleared the browser cache and cookies.
• Wireless casting from my phone works fine, as does connecting via HDMI, so the dashboards display perfectly on the TV when using these methods.

This seems to be an issue with the TV's browser or something internal, as everything else works well. Has anyone experienced something similar or knows what might be causing this?

Any help would be appreciated!

[mmarin]

Hello,

here same issue, with Philips Signage Solutions Pantalla Q-Line

55BDL3550Q/00

not loading and any changes was made on the report, network or tv conf. Just no changes and didnt work, we will try today to use other browser app and lets see.

[mmarin]

just update your browsers, we use other brwosers like Fir.. and Chr.. and it works,, it seems its a brand problem with default Android browsers,,, but i was working before,,, its sad it suddenly stop working

[felipelopxs]

hello, @mmarin 

Did you manage to resolve it by updating the browser or changing it? Which browser were you able to access normally? Could you help me please, here is the same error

[felipelopxs]

Hello @Fabian_v , how are you?

I have the same problem here, this problem started last week and I still haven't been able to solve it.

If you know of anything to solve, please let me know.

[Fabian_v]

Hello @felipelopxs 

The issue is that the operating system of some televisions [LG, Samsung] is no longer compatible with Power BI. I recommend contacting the manufacturer of your television. In our case, for LG screens, a new version of the OS that supports Power BI is currently being developed.

[v-fenling-msft]

Hi, @Fabian_v 

May I ask if you have gotten this issue resolved? If it is solved, please share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.

If it is not resolved, please share more detailed information about the issue you are experiencing and we will do our best to resolve the issue you are experiencing.

I hope my suggestions give you good ideas, if you have any more questions, please clarify in a follow-up reply.
Best Regards,
Fen Ling,
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[GilbertQ]

Hi @Fabian_v 

Is it possible to update the tvs browser to a browser such as Chrome, Edge or Firefox, as I'm sure that would then work?