Power BI custom tooltip is not working in service.

[ChaitanyaTagare]

I designed the custom power BI tooltip on Matrix visuals. Tooltip is loading fine in power BI Desktop but when I deployed the report to workspace, tooltip is not loading in service. It is showint "Loading report tooltip page" on hover over matrix visual.

This is happening with the existing reports as well having custom tooltip pages that were working fine previously.

Looks like there is some service issue in rendering the tooltip.

@ChaitanyaTagare @Ajezqa 

[ChaitanyaTagare · Accepted solution]

Looks like this issue was temprory for power BI service and it is resolved in now. I am able to see the tooltips as expected in service.

[v-janeyg-msft]

Hi, @ChaitanyaTagare 

Is it back to normal? I tested it and didn't find your issue. Can you provide the style of custom tooltip and different screenshots in desktop and service? So we can help you soon.

Best Regards

Janey Guo

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[ChaitanyaTagare]

Yes Its back to normal..I am able to see the tooltips in service now.

[Ajezqa]

Seems to be an all out issue with the service, happening with my reports as well.