Forum Discussion
Power BI Web Service - slow response time
Up to this morning when we have published from PBI Desktop to Web Services or have a report on a scheduled refresh all works seemlessly.
However, this morning when publishing from desktop a usual 2 minute publish has taken 40 minutes. Visuals on web service show as loading and you can't interact with the report. Any report we have published via desktop doesn't seem to have refreshed. A scheduled report at 6am BST has failed at 11:15 BST some 5 hours after the start time. Reports than we have embedded also show visuals still loading.
No errors are being reported.
A ticket has been raised with Microsoft Support but was wondering if anyone else has come across this and what the solution was for them.
All our account payments are up to date, all apps are up to date. PBI Desktop is Version: 2.61.5192.601 64-bit (August 2018)
Hi ChrisD33,
As this problem doesn't exist on my service, it might be a problem in certain area. Please be patient to wait for response since you have created a support ticket, our support team would check with a further analysis.
Regards,
Yuliana Gu
2 Replies
Hi ChrisD33,
As this problem doesn't exist on my service, it might be a problem in certain area. Please be patient to wait for response since you have created a support ticket, our support team would check with a further analysis.
Regards,
Yuliana Gu
Thanks for you response. The support team did respond quickly and the matter was resolved. It seems to have been something in the backend on the cloud service.
