Power BI Visual Not Getting Displayed Properly in Email Subscription

[DashboardEMECH]

I am facing a unique problem since last few days.  Before that it was all working perfectly fine.

The visual on the dashboard gets distorted in the email subscription.  The same visual is appearing properly on PowerBI service / Desktop App.

I am not able to upload the pictures of the visual.  But to give you a flavour, I am having a area graph with months starting from April to March on X Axis.  On the PowerBi Service, the display is proper.  However whenever the same report is sent via email subscription, the order of month changes.  It is showing as May, Oct, Jun, Jul, Aug Sep and so on.  I am not sure why is this happening.

I am using the Drill Down Combo Pro Visuals by Zoomcharts.    This visual is PowerBI Certified so exporting it should not have any issues ideally.

I checked with them and have been responded saying that it is the problem at Microsoft end and not at their end.  

Any idea how I can rectify this?

[v-easonf-msft]

Hi, @DashboardEMECH 

Glad to hear that the problem has been solved.

Thanks for your inform.

Best Regards,
Community Support Team _ Eason

[v-easonf-msft]

Hi, @DashboardEMECH 

Have you  received any response from  Microsoft Power BI team?

If you have got any woraround,please kindly share it here for reference.
Other community members will easily find the solution when they get the same issue.

Best Regards,
Community Support Team _ Eason

[DashboardEMECH]

This issue has been resolved by Microsoft BI team and is working in order.

[DashboardEMECH]

It has been 21 days since the matter has been raised with Microsoft Power BI team and they have not yet resolved the matter.  What more surprising is that they have not updated on the progress so far and the expected time frame for the matter to get resolved.

So much for the paid subscription!!!

[collinq]

HI @DashboardEMECH ,

If it was working, and now it is not then I would log a ticket with Microsoft.  Something may have changed with a system or software update in the background.  

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!

[DashboardEMECH]

Hi @collinq,

I have already raised a ticket with Microsoft on this on Friday, yet to receive the solution.

Regards, 

[v-easonf-msft]

Hi, @DashboardEMECH 

Could you please tell me whether your problem has been solved?
If it is,  please mark the helpful replies or add your reply as Answered to close this thread.
It will help other community members easily find the solution when they get the similar issue.

Best Regards,
Community Support Team _ Eason

[DashboardEMECH]

Nope.  The issue is still not resolved.  

I have escalated the matter to Microsoft Product's team and waiting for their response.