Power BI Tooltip not working

[shailesh2498]

Hi all,

I have embedded Power BI dashboard on my website 
National Social Care Data Portal For Wales

My tooltip were working fine but now a random issue has come up. Randomly, on some of my graphs the tooptip is not showing at all.

I have not made any changes to Power BI version between the time of it working properly and not working.

Also, the issue is not just limited to IE, same issue is in Chrome as well.

Could anyone please help me with this? What steps I can take to resolve this issue.

Fel free to ask for more information regarding my issue.

Thanks in advance,

Shailesh Kadam

[v-tianyich-msft]

Hi @shailesh2498 ,

This issue will be fixed in the coming days, so please retry then.

Best regards,
Community Support Team_ Scott Chang

[PA_Sy]

Hello Scott, 
Where is it possible to have information on the resolution? I wonder if it is now fixed and don't know where to find the info. I am still facing the same issue.

[lbendlin]

Looks like you use a custom tooltip page and it takes too long to load.

[shailesh2498]

Hello Ibendlin, 

No the tooltip does not load at all. I have tried it on al broswers, its the same.

[lbendlin]

Try with a smaller tooltip. If that works, continue adding until it breaks. Evaluate the measure.

[shailesh2498]

So the tooltip used to work fine in Production and it still works in some places. It just doesn't work in random places on my website. 

Below is the screenshot where my tooltip is working.

[v-tianyich-msft · Accepted solution]

Hi @shailesh2498 ，

The problem is now fixed, if you still have problems try clearing your browser cache.

Best regards,
Community Support Team_ Scott Chang