Power BI Subscriptions not working

[POWERBI_INFRA]

Hello,

From morning(09/11/23), we are not receiving subscription mails. We have tested a manual runs as well but didn't receive. The ones that were scheduled at 7am were delivered late 10AM. Is anyone facing similar issue? Please suggest.

Update: The issue reappeared today(09/18/2023). The subscriptions are getting delayed again. Please solve as soon as possible.

Thanks!

Sai

[seolio16]

To confirm, this is happening again today. Nothing has been delivered from UK or US locations.

[mcgilla]

Still not working as of 1030am UTC in Europe

[Oliveti]

Same issue today (18/09/2023) - I am also going to raise a ticket with Microsft support as this is quite unaccepabtle - same issue two weeks in a row on Monday. 

[olszykn]

Still expericing issues as of 11:30AM. Here is another thread on the same issue. Power BI Subscription failed to send email 

[POWERBI_INFRA]

[olszykn]

Update on subscriptions... 

[v-yiruan-msft]

Hi @olszykn & @Anonymous & @welday007  & @fbottazzoli & @POWERBI_INFRA 

The problem has been reported to internal team, now it has been fixed. Please check if it is OK in your side? 

Any comment or problem, please feel free to let me know.

Best Regards

[welday007]

@v-yiruan-msft, Subscriptions are not working again as of September 18, 2023 in United States.

[fbottazzoli]

As many other are reporting, I confirm the issue is occurring also today (Italy)

[4rt00r]

Is ther an option to make this topic unsolved, because problem still exists and it is confusing for others seeking answers?

[HermanSiv]

I am also facing the same issue today (18/09/23)... 

[POWERBI_INFRA]

Hello,

The issue seems to be back again this monday (18/09/23). Does anyone facing the issue again? Is it happening only for Europe?

Thanks!

Sai

[Anonymous]

Same here, in Mexico

[v-yiruan-msft · Accepted solution]

Hi all,

Thanks for all of your feedback. As checked the info in the problem ticket, it seems that the email can send as normal. Could you please check if it is OK in your side? Thank you.

Best Regards

[jrubino77]

Subscriptions for Power BI reports with embedded paginated reports do not send a preview PDF.  Can you look into this for us?  

Thank you.

Jim Rubino

[dumitru_gbl]

I have the same problem, didn't received subscription in this morning

[Sun_123]

Good morning,

we have the same problem (Germany). Our delay is also about 2h 30mins.

[4rt00r]

Hi, problem still exist in Poland. We have delay about 2h30min for the reports that should be sent today.

[4rt00r]

I am receiving emails with 3,5 hour delay - Scheduled on 08:00, received on 11:29

[Anonymous]

Solved, thanks!