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Advocate I
Advocate I

Power BI Subscriptions not working



From morning(09/11/23), we are not receiving subscription mails. We have tested a manual runs as well but didn't receive. The ones that were scheduled at 7am were delivered late 10AM. Is anyone facing similar issue? Please suggest.


Update: The issue reappeared today(09/18/2023). The subscriptions are getting delayed again. Please solve as soon as possible.





Hi all,

Thanks for all of your feedback. As checked the info in the problem ticket, it seems that the email can send as normal. Could you please check if it is OK in your side? Thank you.

Best Regards

Community Support Team _ Rena
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post


It appears to be working for my company now.  Thank you!

Hello Team,


The problem seems to be solved now, We are receiving subscriptions mails as before. Thanks for the solution.




I confirm that yesterday we received all the emails. 

Not applicable

thanks for sharing, I'm not in Europe btw, and I'm facing the same, strange

@olszykn where did you find that notice? We are seeing subscriptions starting to come in now.

This is the Support Site where it tells the status

Not applicable

Same problem here!

Did anyone open a ticket?

Frequent Visitor

We also have the same problem.  Is there a page where Microsoft posts outages in service? Do I need to open a support ticket?  This is a big deal for my company.

Advocate I
Advocate I

It seems fixed

It is not fixed for us as of September 11, 2023 at 11:00 am EDT.

yes, just a few emails arrived to me that should have arrived 6 hours ago... I was hoping it was fixed 😞

Advocate I
Advocate I

Me too!

Frequent Visitor

Good morning!

We are experiencing the same problem here.


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