Forum Discussion
Power BI Subscriptions Turning itself off for some users
I have a paginated report that has about ~50 subscriptions on it. These all run daily and work fine except for two users where the service is turning the subscriptions off by itself. Everything looks to be setup correctly. Set to run daily, has the correct recipient, and has a future end date. Any idea on why the service would turn a subscription off?
Thanks.
These two users have the same license and permissions as the other users. I had them delete their subscriptions and remake them. They appear to be working fine now so I guess it was some transient issue.
Hi IAmTheData
Power BI may automatically disable subscriptions due to several reasons. One common issue is email delivery problems, such as the recipient's mailbox being full, incorrect email addresses, or emails being blocked by spam filters. Another reason could be permission issues, where users lose access to the report, workspace, or dataset. Subscriptions may also be disabled if the affected users lack a valid Power BI Pro license or if the report isn’t in a Premium capacity workspace. Additionally, report changes, like modifications to the underlying dataset or parameters, can break subscriptions. Temporary service glitches or exceeding subscription limits (e.g., 50 subscriptions per user per report) might also cause this issue. To resolve it, check the subscription history and activity logs in Power BI Service for specific errors and ensure all configurations, permissions, and email settings are correct.
Consider these steps to resolve the issue:
- Ensure that the gateway version is up to date and that the report has a gateway selected. If there's no gateway selected, the data source might have changed or might be missing.
- There are various scenarios that might cause refresh issues, such as unsupported data sources, expired OAuth tokens, or network connectivity problems. Reviewing these scenarios and troubleshooting accordingly can help resolve the issue. For more information refer to the below link:
Troubleshoot refresh scenarios - Power BI | Microsoft Learn
6 Replies
- pallavi_r
Super User
Hi IAmTheData ,
What license these 2 users have?
And what permission they have on the workspace, report and dataset? Are these 2 users have same license and workspace or report permission as others who are subscribed successfully?
Please refer this link with similar issue - https://community.fabric.microsoft.com/t5/Service/PBI-subscriptions-turn-off-on-their-own/m-p/4270515
Thanks,
Pallavi
These two users have the same license and permissions as the other users. I had them delete their subscriptions and remake them. They appear to be working fine now so I guess it was some transient issue.
Hi IAmTheData
Thank you for reaching out microsoft fabric community forum.May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.
Thank you.
- Poojara_D12
Hi IAmTheData
Power BI may automatically disable subscriptions due to several reasons. One common issue is email delivery problems, such as the recipient's mailbox being full, incorrect email addresses, or emails being blocked by spam filters. Another reason could be permission issues, where users lose access to the report, workspace, or dataset. Subscriptions may also be disabled if the affected users lack a valid Power BI Pro license or if the report isn’t in a Premium capacity workspace. Additionally, report changes, like modifications to the underlying dataset or parameters, can break subscriptions. Temporary service glitches or exceeding subscription limits (e.g., 50 subscriptions per user per report) might also cause this issue. To resolve it, check the subscription history and activity logs in Power BI Service for specific errors and ensure all configurations, permissions, and email settings are correct.
Consider these steps to resolve the issue:
- Ensure that the gateway version is up to date and that the report has a gateway selected. If there's no gateway selected, the data source might have changed or might be missing.
- There are various scenarios that might cause refresh issues, such as unsupported data sources, expired OAuth tokens, or network connectivity problems. Reviewing these scenarios and troubleshooting accordingly can help resolve the issue. For more information refer to the below link:
Troubleshoot refresh scenarios - Power BI | Microsoft Learn
Hi IAmTheData
I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If there response has addressed your query, please accept it as a solution and give a 'Kudos' so other members can easily find it.
Thank you.Hi IAmTheData
I hope information is helpful. Please let me know if you have any further questions or if you'd like to discuss this further. If this answers your question, please Accept it as a solution and give it a 'Kudos' so others can find it easily.
Thank you.
