Power BI Subscriptions Schedule

[Anonymous]

I have a few reports on which subscriptions are enabled to send an email every night at around 9 with a specific report page.

At the moment 3 of my subscriptions are acting up. Some users don't receive anything anymore, other's occasionally will receive 1 of the 3. When I execute these subscriptions manually there is no issue and all users receive their mail. 

The issue is only prevalent when using the schedule... 

I have already verified that subscriptions are allowed in my tenant and that the end date in which to send the subscriptions isn't passed yet. 

Any ideas? 

[Anonymous]

Hi, 

• The users indeed still have a Pro License
• The data is 'refreshing' correctly because the reports are using either live connection or direct query. And the data always is up to date. 
• I checked the spam and quarantine and didn't see the emails there. 
• Also tested creating new subscriptions at other times and the same issues happens. 

Is this behaviour maybe logged some where I can check ? 

[timg]

Hi,

Admins can access audit logs, these at least monitor creating/modifying/deleting subscriptions but I'm not aware of anything more in-depth than that (like failed subscriptions etc.). Track user activities in Power BI - Power BI | Microsoft Docs ,

I do see a limitation in the documentation page here (Subscribe others to your reports and dashboards - Power BI | Microsoft Docs) which mentions: "Currently, email subscriptions for reports and dashboards using live connection datasets aren't supported when subscribing users other than yourself..." . Perhaps that could be the culprit.

[timg]

Hi,

Probably already looked at some of these but here's some things that may be worth checking out:

• Do the users (still) have a Pro or premium licence?
• In case you are running the subscription based on the "After data refresh" frequency, is the data source  correctly refreshing?
• Are the subscriptions perhaps being blocked or going into spam folders?
• You could test setting the subscription on a different time. Deliveries could take longer due to demand peaks. 

Considerations subscriptions: https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-report-subscribe#considerations-...

https://docs.microsoft.com/en-us/power-bi/consumer/end-user-subscribe#considerations-and-troubleshoo... 

Regards,

Tim