Forum Discussion

zayne's avatar
zayne
Frequent Visitor
3 years ago

Power BI Subscription Email with PDF Report shows blank visualisations

Since a few weeks back my emailed PDF reports are doing this:

 

 

These reports are on a premium workspace, and both the dataset and the dataflows that fetch this data are successfully fetching their data on a schedule.

 

When I log into the PowerBi service and and open the report, it shows the data correctly. If I then manually run the scehduled email task, the PDF report I receive contains the data.

 

So the issue seems to be that the report itself is not refreshing for some reason when the scheduled email task prepares the PDF report.

 

Any help please?

3 Replies

    • zayne's avatar
      zayne
      Frequent Visitor

      It isn't a limitation issue - as I mentioned, the PDF generates perfectly if I log into the PowerBi service, then view the report there, then kick off the email subscription manually. 

      • collinq's avatar
        collinq
        Icon for Super User rankSuper User

        Hey zayne ,

         

        That is quite odd, I think you should open up a support ticket.  Please let us know what the resolution is!