Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Power BI Service so Slow

Hey All,

 

Since Yesterday, All of our reports in the premium capacity are loading so slowly or not opening. 

However the data refresh works fine
Does anyone has an idea?

Thank You In Advance for your help!

Need Help

2 Replies

  • lomicha's avatar
    lomicha
    Microsoft Employee
    4 years ago

    Something that may help is turning on Query Caching for datasets if it is not already on, you can find this setting under "Datasets" from the setting menu:

     

     

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Hi Anonymous ,

     

    Do you still have this problem now?

    Is there an error message when a report cannot be opened?Are you making sure your network environment is stable (to avoid loading timeouts due to network signals)? If you've ruled out network effects, consider whether your capacity size is close to the size you purchased?

     

    At the same time, you can use metric app to mointor which part leads to report loading slowly.

    Related link:

    Install the Premium Gen2 metrics app - Power BI | Microsoft Docs

    Monitor Power BI Premium Gen2 capacities with the Gen2 metrics app. - Power BI | Microsoft Docs

     

    Best regards,

    Community Support Team Selina zhu

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly