Forum Discussion
Power BI Service refresh issue
Hi Anonymous
No worries I like to sometimes to make people think a little differently on the current issue.
In order to log a support ticket, after you search for an issue, if nothing pops up you can then get the option to create a support ticket as shown below.
Here is refresh history from yesterday:
| Scheduled | 8/14/2019, 6:32:20 AM | 8/14/2019, 6:45:18 AM | Completed | ||
| Scheduled | 8/13/2019, 5:02:18 PM | 8/13/2019, 5:16:29 PM | Completed | ||
| On demand | 8/13/2019, 4:38:52 PM | 8/13/2019, 4:39:19 PM | Completed | ||
| Scheduled | 8/13/2019, 4:02:21 PM | 8/13/2019, 4:16:14 PM | Completed | ||
| Scheduled | 8/13/2019, 3:02:24 PM | 8/13/2019, 3:15:13 PM | Completed | ||
| Scheduled | 8/13/2019, 2:03:08 PM | 8/13/2019, 2:18:21 PM | Completed |
If it is only being refreshed 8 times a day once every hour, then if it takes 1 min or 15 mins is there any real difference for the report consumers?
You can log a support ticket with Microsoft if you want to get more details.
You make a valid point that it doesn't really impact the users whether the refresh takes 1 min or 15 min. I'm just trying ot understand why the supposedly same process takes so much longer to run as a scheduled job compared to an on demand job. You stated that I can "log a support ticket with Microsoft if you want to get more details". How do I accomplish this? When I go to https://powerbi.microsoft.com/en-us/support/ and click on Report an Issue it takes me to a "Suggest an Idea" page. I want to report an issue to Microsoft, not suggest an idea.
Hi Anonymous
No worries I like to sometimes to make people think a little differently on the current issue.
In order to log a support ticket, after you search for an issue, if nothing pops up you can then get the option to create a support ticket as shown below.