Forum Discussion
Power BI Service refresh issue
When I run refresh now, my report refreshes in about 1 minute. When a scheduled refresh runs, it takes about 15 minutes. What the heck is going on?
Hi Anonymous
No worries I like to sometimes to make people think a little differently on the current issue.
In order to log a support ticket, after you search for an issue, if nothing pops up you can then get the option to create a support ticket as shown below.
Hi there
It could be many things that are causing it to do that. Could be the Power BI Service, it could be your Gateway server, it could be your data source.
Is there any reason if it takes 15minutes is an issue?
It could be many things that are causing it to do that. Could be the Power BI Service, it could be your Gateway server, it could be your data source.
Is there any reason if it takes 15minutes is an issue?
My report gets refreshed 8 times a day per user request to have near real time data. So I don't want it to take 15 minutes to refresh. I don't understand why the "refresh now" process would be any faster or slower than the scheduled refresh process. They are both are using the same Gateway server and the same data sources. It makes no sense. How do I report this issue to Microsoft?
Here is refresh history from yesterday:
Scheduled 8/14/2019, 6:32:20 AM 8/14/2019, 6:45:18 AM Completed Scheduled 8/13/2019, 5:02:18 PM 8/13/2019, 5:16:29 PM Completed On demand 8/13/2019, 4:38:52 PM 8/13/2019, 4:39:19 PM Completed Scheduled 8/13/2019, 4:02:21 PM 8/13/2019, 4:16:14 PM Completed Scheduled 8/13/2019, 3:02:24 PM 8/13/2019, 3:15:13 PM Completed Scheduled 8/13/2019, 2:03:08 PM 8/13/2019, 2:18:21 PM Completed - Hi there
If it is only being refreshed 8 times a day once every hour, then if it takes 1 min or 15 mins is there any real difference for the report consumers?
You can log a support ticket with Microsoft if you want to get more details.