Forum Discussion
Advocate IVPower BI Service not working - No reports loading
Hey is anyone else experiencing a service outage? Our company can't load any reports!!! multiple people having the same problem. Began today.
UPDATE: We have a premium capacity. We switched all workspaces to pro capacity and now they are working fine......still would like to know why our premium capacity is having problems.
3 Replies
- GilbertQ
Super User
Hi there
If it is a Premium Capacity issue, I would ask the Capacity Admin to have a look at the metrics and see if you were out of memory or CPU?- MWinter225
GilbertQ Thank you for your response. The metrics show some spikes in memory but nothing super concerning or that would cause a complete outage for our company. we received a couple emails during that day that said there was a report availability problem....then at the end of the day we received an email that the problem was fixed by PBI engineers. Still working with our assigned engineer to figure out what exactly went on! thanks!
- GilbertQThanks for letting us know and I am hopeful that it will be resolved by now!
