Power BI Service can't reach the gateway

[rcyber2]

Hello there!

I have set up a gateway in personal mode.

Everything is looking good, gateway says all tests are done successufully, 

But I can't see the gateway on Power BI Service and the datasources can't be refreshed.

I am stucked with strange thing and don't know how to resolve it.

I made these settings a thousand times before but today it does not work for me.

All ports are opened, all defenders are disabled but it does not work.

Can anybody help?

Screenshots and logs are attached: https://drive.google.com/file/d/152XqzQAFj_iZw1C5WL1Jk3toc3B4d2Hh/view?usp=sharing

Thanks in advance...

Alex

[rcyber2 · Accepted solution]

I have sorted it out.

Once I installed Gateway in the standard mode - Power BI Service can see both of them: Personal gateway and Standard, too.

I agree it sounds strange but it works like this...

[sergej_og]

And you definitely have permissions to register/install a gateway into your tenant?
When you start your gateway client on your maschine which status can you see? "Ready to use" - status?

Regards

[aj1973]

Hi @rcyber2 

Did you check with Power BI tenant Admin whether personal gateways are allowed or not. It could be that

[rcyber2]

Hi @aj1973 

Thanks for your reply.

I can't find this option anywhere.

Where is it?

[aj1973]

In the tenant Admin portal.

Ask the Administrator