Reply
ErickReiis
Helper I
Helper I

Power BI Service and files located on the network

Hello everyone, everything good?

I need help doing a scheduled update.

I have a server where I have an Excel file that I can access through the company's network.

And in Power BI, I made the connection using the Excel Connector. Since it is a file that is in a folder on the network and that I can access by my windows user.

However, when trying to make the scheduled update, the Power BI Service cannot access this file that is on the network on a server, even passing the right path with the user and password.

It reports that the username and password are incorrect, and the error it gives me is the following:

Unable to create connection for the following reason: Unable to connect to data source. The data source is inaccessible, there was a timed out error, or the data source credentials are invalid. Check the data source configuration and contact a data source administrator to resolve this issue.

Details:

Gateway Gomaq: Incorrect username or password.

Please have this information ready if you choose to create a support ticket.

ActivityId

Does anyone know if for this type of scenario, the connection should be made in some different way? Or have you ever encountered a situation like this?

1 ACCEPTED SOLUTION
aj1973
Community Champion
Community Champion

Hi @ErickReiis 

You need Power BI Gateway installed On-Prem (the server), then in the service you will need to add the source to the Gateway 

Regards
Amine Jerbi

If I answered your question, please mark this thread as accepted
and you can follow me on
My Website, LinkedIn and Facebook

View solution in original post

1 REPLY 1
aj1973
Community Champion
Community Champion

Hi @ErickReiis 

You need Power BI Gateway installed On-Prem (the server), then in the service you will need to add the source to the Gateway 

Regards
Amine Jerbi

If I answered your question, please mark this thread as accepted
and you can follow me on
My Website, LinkedIn and Facebook

avatar user

Helpful resources

Announcements
March PBI video - carousel

Power BI Monthly Update - March 2025

Check out the March 2025 Power BI update to learn about new features.

March2025 Carousel

Fabric Community Update - March 2025

Find out what's new and trending in the Fabric community.

Top Solution Authors (Last Month)
Top Kudoed Authors (Last Month)