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markefrody's avatar
markefrody
Post Patron
4 years ago
Solved

Power BI Service Retrieving Old or New Data Every Refresh

Hi,   When refreshing reports in shared workspace in Power BI Service, data being retrieved sometimes is old data which is from Dec 13 downwards. Sometimes when I refresh it again, it retrieves upd...
Need Help
  • markefrody's avatar
    markefrody
    4 years ago

    Thanks for the assistance. 

     

    Have already solved the issue. I had the gateway restarted. This cleared the stuck old data.

v-zhangti's avatar
v-zhangti
Community Support
4 years ago

Hi, markefrody 

 

For your problem, I can see that you have carried out some tests. Considering that you described that your company uses azure virtual desktop and they mirror the data in Rackspace, you can try to update your gateway connection to see if it has an impact on the refresh results.

 

Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

AaronH's avatar
AaronH
Frequent Visitor
3 years ago

I'm experiencing exactly the same issue but gate way restart didn't solve my problem. 

Just wondering if you could help with my question, I have contacted the MS support and opened a ticket, but seems like the team not very interested to explore the root cause might related to the VM. 

original post  

 

Many Thanks.