Forum Discussion

G_Terry's avatar
G_Terry
Regular Visitor
11 months ago
Solved

Power BI Service - Failure to Refresh

     We have a Power BI Desktop report, based on an Access 365 database, that we periodically publish to the Power BI Service. We utilize a gateway server for the Power BI Service connection to the d...
Need Help
Show and Tell
  • v-tejrama's avatar
    v-tejrama
    11 months ago

    Hi G_Terry ,

     

    Thank you for the update. Since the gateway has been patched and your admin is reviewing the Access driver registration, you are proceeding correctly. At this stage, it is advisable for your admin to examine the gateway logs on the server, as these logs can help determine whether the issue is related to the Access driver, file path permissions, or the gateway service itself.

     

    If the driver is functioning properly and the logs do not clarify the cause, submitting a support ticket to Microsoft would be the most effective next step, as their team can perform a detailed log analysis and provide further guidance.

    Thank you,

    Tejaswi.

v-pnaroju-msft's avatar
v-pnaroju-msft
Community Support
11 months ago

Hi G_Terry,

We wanted to see if the information we gave helped fix your problem. If you need more help, please feel free to contact the Microsoft Fabric community.

Thank you.

  • v-tejrama's avatar
    v-tejrama
    Community Support
    10 months ago

    Hi  G_Terry ,

     

    I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions.

    Thank you,

    Tejaswi.