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G_Terry's avatar
G_Terry
Regular Visitor
11 months ago
Solved

Power BI Service - Failure to Refresh

     We have a Power BI Desktop report, based on an Access 365 database, that we periodically publish to the Power BI Service. We utilize a gateway server for the Power BI Service connection to the d...
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  • v-tejrama's avatar
    v-tejrama
    11 months ago

    Hi G_Terry ,

     

    Thank you for the update. Since the gateway has been patched and your admin is reviewing the Access driver registration, you are proceeding correctly. At this stage, it is advisable for your admin to examine the gateway logs on the server, as these logs can help determine whether the issue is related to the Access driver, file path permissions, or the gateway service itself.

     

    If the driver is functioning properly and the logs do not clarify the cause, submitting a support ticket to Microsoft would be the most effective next step, as their team can perform a detailed log analysis and provide further guidance.

    Thank you,

    Tejaswi.

FBergamaschi's avatar
FBergamaschi
Super User
11 months ago

Refreshing from Access is often an issue.

 

Looking at the error message, I assume you need a ticjet to Microsoft, you can open it from the admin center of power platform

 

https://admin.powerplatform.microsoft.com/

 

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