Power BI Service Error - Cannot read property 'length' of null

[clemahieu]

Late last week we started receiving a new error on the Power BI Service with a few of our paginated reports. Nothing was changed in  the reports. Any ideas on the below error?

Note:

• Reports were not changed, and they worked earlier in the week;
• Although these two reports are SSRS (paginated), other SSRS reports are still working;
• This appears to be an error with the Power BI website;
• The reports run without error locally.

Tried:

• Updating the App;
• Deleting the file from the Workspace and App, then Updated the app and re-added the report;
• Modifying the report in SSRS and re-published;
• Modifying the report in Report Builder and re-published;
• Consulting Dr. Google, this does not appear to be a known issue.

Error Details:

An unexpected error occurred

Cannot read property 'length' of null

If you need to contact support, please provide these details.

Activity ID: 2af16eca-7c74-9487-5841-319d52a1a428

Request ID: 2af16eca-7c74-9487-5841-319d52a1a428

Status code: 500

Time: Mon Aug 03 2020 13:52:01 GMT-0400 (Eastern Daylight Time)

Cluster URI: https://eastus2.pbidedicated.windows.net/webapi/capacities/11BFE131-2575-4756-B0C1-F01ED2ACF01F/work...

Thanks

[clemahieu · Accepted solution]

As of today, this is no longer an issue. Thank you Power BI magicians for fixing this 😉

[v-zhenbw-msft]

Hi @clemahieu ,

If you find a solution, please share it here and Mark as an answer.

If the above posts help, please kindly mark it as a solution to help others find it more quickly.

Best regards,

Community Support Team _ zhenbw

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-zhenbw-msft]

Hi @clemahieu ,

Please refer to this thread, hope it helps you.

If it doesn't meet your requirement,

we suggest you to open a ticket here for help: https://powerbi.microsoft.com/en-us/support/

Let the engineer solve this issue from your perspective.

Best regards,

Community Support Team _ zhenbw

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".